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🎵 Cold Call Tonality
Why Tonality Matters
When you meet people face to face, your body language helps massively.
On a call, your voice and tonality are the only body language you have.
There’s much evidence that how you say things is more important than what you say.
Yet, it’s not very easy to change how you say things.
Before we get into tips, be assured of one thing:
The BEST way to get better tonality is to practice more.
Practical Tips
Volume
The fastest way to annoy a prospect is by mismatching the volume.
If he’s whispering, don’t shout in their ears.
If they’re in the car shouting, don’t whisper.
Attitude
Even if they themselves sound a bit down, though, they don’t sound negative.
The prospect should always be curious to talk to you.
It’s like you have bottled up enthusiasm.
Two simple ways to convey this are standing and smiling as you speak.
Do NOT
Sound sarcastic, aggressive or arrogant.
Humans are excellent emotion detectors; keep these out.
You should put prospects at ease, that’s when they’ll open up.
Improving
Other than practising, call listening and roleplays are second best.
Listen to your calls at least twice per week.
Videos
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